THE UNI EN ISO 9001 QUALITY SYSTEM

TECNIMETAL has always based its work philosophy on two main pillars: the highest Quality of the products and services offered, and the satisfaction of each individual customer’s needs by seeking tailor-made solutions. Keeping these two fundamental principles in mind, Tecnimetal is committed every day to offering increasingly effective and efficient products and services at competitive prices, without ever losing sight of scientific and technological research and development, which translates into truly advantageous solutions for the customer.

Since 1999, Tecnimetal has operated in every business area according to a Quality Assurance System compliant with UNI EN ISO 9001, establishing roles and responsibilities and allocating the necessary resources for its implementation.

Moreover, Tecnimetal is committed to ensuring that “QUALITY” is not just a set of routine procedures but represents continuous improvement for everyone involved in its activities, whether internal collaborators, suppliers, or customers.

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COMPANY POLICY

MISSION: SOLUTIONS, NOT JUST PRODUCTS
The company is committed to providing not only products, but also effective and timely technical solutions aimed at meeting the customer’s production and operational needs. The company’s activities are based on technical expertise, qualified support, punctuality, service reliability, and the development of dedicated, including customized, solutions in collaboration with customers and suppliers.

VISION
To be a benchmark in the market for technical expertise, reliability, service quality, on-time delivery, and the ability to provide compliant, safe, and fully traceable products, in accordance with customer requirements and applicable regulations.

POLICY
Management is committed to maintaining and continuously improving its Quality Management System, ensuring compliance with the requirements of the UNI EN ISO 9001 standard and the principles of the AS9120 standard, applicable to distribution activities and supply chain management.

To this end, the company is committed to:

• pursuing full customer satisfaction by understanding and complying with explicit, implicit, contractual, technical, regulatory, and logistical requirements;
• ensuring that products and services comply with applicable requirements, including statutory and regulatory requirements;
• ensuring product safety throughout all management stages, from supplier selection to delivery to the customer;
• preventing the introduction and distribution of counterfeit or suspected counterfeit products through strict control of supply sources, document verification, and traceability management;
• ensuring complete traceability of products and related documentation (batches, certifications, records, and accompanying documents);
• selecting, qualifying, and monitoring external suppliers based on their ability to guarantee quality, reliability, and compliance with required standards;
• ensuring proper identification, handling, packaging, storage, and shipment of products in order to preserve their integrity;
• developing and maintaining personnel competencies by ensuring appropriate training and awareness regarding performed activities and applicable requirements;
• adopting a risk-based approach by identifying and managing risks and opportunities related to company processes, the supply chain, and customer satisfaction;
• preventing non-conformities through process monitoring, root cause analysis, and implementation of effective corrective actions;
• promoting the continuous improvement of the Quality Management System;
• defining, monitoring, and reviewing performance indicators and measurable objectives;
• promoting a corporate culture based on quality, ethics, responsibility, and regulatory compliance.

GENERAL OBJECTIVES
For the implementation of this Policy, the company pursues the following objectives:

• improving integration with customers in order to better understand and satisfy their needs;
• complying with contractual requirements and agreed delivery times;
• ensuring the reliability of procurement, management, and distribution processes;
• strengthening the prevention of issues and non-conformities;
• ensuring traceability and integrity of documented information;
• monitoring risks related to quality, operational continuity, and the supply chain;
• preventing the acquisition and distribution of non-compliant or counterfeit products;
• developing effective and long-lasting relationships with qualified suppliers;
• complying with all applicable regulations, including those related to safety, environment, and occupational health;
• promoting professional growth and awareness among personnel.

IMPLEMENTATION TOOLS
The objectives are pursued through:

• the use of qualified and controlled products;
• the use of appropriate tools, equipment, and methodologies;
• monitoring and analysis of data and process performance;
• structured management of suppliers, non-conformities, complaints, and traceability;
• personnel training and development programs;
• periodic reviews of the Quality Management System.

MANAGEMENT COMMITMENT
Management is committed to:

• providing the resources necessary for maintaining and improving the Quality Management System;
• actively promoting the culture of quality and compliance;
• ensuring that this Policy is communicated, understood, and applied at all levels of the organization;
• periodically reviewing the Policy to ensure its adequacy and effectiveness;
• making the Policy available to relevant interested parties.

Achieving these objectives is the shared responsibility of all personnel, each according to their own roles and responsibilities.